20 Nov, 2018
Runway Estonia is looking for a talented Planning and Scheduling Analyst to become part of our international well-known contact center team. Day-to-day duties of a Planning and Scheduling Analyst include preparing monthly schedules for international departments, handling and approving employees' schedule related changes, as well as preparing and analyzing reports. You will have great and supportive colleagues across multiple countries and offices.
The right candidate will be:
Working as an important part of a small & effective Resource Planning team for international contact center operations, coordinating critical daily activities with colleagues within the team
Using established procedures to forecast workload, prepare monthly staff schedules in accordance with local laws of each country, predicting workload, as well as staff preferences and schedule requests.
Co-ordinating weekly meeting, training, coaching and other 'off the phone' times, to ensure no conflict with handling of call volume; taking care of employees' scheduled swaps
Ensuring all legal requirements are met at all times when handling and scheduling work time related questions
Correctly and efficiently managing employees' work time with -in the summary of each country's work time limits, ensuring that work time balances are met according to internal requirements
Compiling a number of daily reports, retrieving data from different sources to compile the reports
Very good communication skills (both written and verbal) in English and Estonian
Experienced MS Excel use
Detail oriented, good analytical skills
Flexible and takes responsibility
Outstanding time management and multitasking skills
Can handle stress well
Reasonably flexible working time (considering both business as well as personal needs)
Ability to develop a contact center for business knowledge
Bonus based on delivered results
Small, friendly and efficient team environment
The job is based in Tallinn
Please apply online with your CV. For questions, please send an e-mail to: firstname.lastname@example.org
We thank all applicants, but only successful candidates will be contacted.
Runway BPO, a leading European International Business Process Outsourcing Company, provides European and Scandinavian businesses with full scope, near-shoring services, while placing quality as our top priority. During the last 15 years we have become a multi-lingual and multi-facet Business Process Outsourcing company providing Nordic, Western European and multi-national based businesses with cost-effective, near-shoring services, performed by 1100 motived and friendly staff members operating from 10 different offices in 5 European countries. Runway is part of the Webhelp Group. Webhelp is available in 100 sites in Europe, the Americas, Asia and Africa with close to 40,000 colleagues.
Runway International OÜ
Täistööaeg - Full Time