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TELUS International Europe

#FEEL GOOD WITH US!

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria) ); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

 

 

25 Mar, 2020
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria) ); Bucharest and Craiova (Romania); Cork and Dublin (Ireland). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Your responsibilities: Help our players with any issues they might have via tickets & chat Make a case by case player focused decisions in order to provide the best player experience we can Identify trending issues and bugs submitted by players and communicate them to the appropriate teams Collaborate with a passionate team of gamers in order to give our support a player to player feel Our requirements: Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer Have excellent German language skills with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices Player empathy person. As a player, you should be able to understand a player's perspective when tackling their issue and make the whole experience a conversation between gamers rather than a client / customer conversation Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience We offer: Stable job (permanent labor contract) Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel Meal tickets shall be granted monthly International modern working environment (Relax zones, PlayStation and billiard corners) Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.) Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office) Employee referral bonuses Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help integrate new hires in local lifestyle and culture If this opportunity sounds appealing to you, please send your resume! * By submitting your application you are immediately involved in the assessment process. If you complete all the steps successfully, you can directly schedule your own interview. We can't wait to meet you!   Keywords: League of Legends, player, support, specialist, german, english, game, games, gamer, email, chat, team  
TELUS International Europe Sofia, Bulgaria Täisajaga või osalise ajaga - Full Time or Part Time Täisajaga - Full Time
25 Mar, 2020
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria) ); Bucharest and Craiova (Romania); Cork and Dublin (Ireland). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages. Your responsibilities: Assist our players with any issues they might experience or report Focus on the player and strive to provide the ultimate player experience Listen to the voice of the players and communicate it further to the appropriate teams Collaborate with our team in order to drive continuous improvement of internal and external processes Our requirements:  To be passionate about Gaming To understand how Player Support and Gaming communities work and live To be fluent in German To have a good level of English To enjoy communication with people To be a self-motivated and outgoing person To have a friendly personality To have a troubleshooting mentality We offer: Stable job (permanent labor contract) Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets / Transportation from Airport / Up to One Month Free Accommodation in a Hotel Meal tickets shall be granted monthly International modern working environment (Relax zones, PlayStation and billiard corners) Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.) Special benefits for our team members (gym, yoga classes, massages and corporate psychologist in the office) Employee referral bonuses Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help integrate new hires in local lifestyle and culture If this opportunity sounds appealing to you, please send your resume! * By submitting your application you are immediately involved in the assessment process. If you complete all the steps successfully, you can directly schedule your own interview. We can't wait to meet you!
TELUS International Europe Sofia, Bulgaria Täisajaga - Full Time
25 Mar, 2020
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria) ); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for over 35 languages. Have you ever dreamed of working for one of the biggest multinational technology companies? Would you like to be part of the world of high technology and cutting-edge solutions? If yes then you are the right person for us! We are now hiring for a new, super cool project ... Your Responsibilities: To deliver outstanding customer service and achieve great customer experience and satisfaction To understand user needs and assist with general inquiries, product support and troubleshooting via phone, email and chat Tech-savvy and willing to gain and share knowledge Our requirements: Fluent in German and have a very good level of English Person with strong analytical, problem solving and general troubleshooting skills Team player and positive thinker Passionate about learning and development We offer: Stable job (permanent labor contract) Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel Meal tickets shall be granted monthly International modern working environment (Relax zones, PlayStation and billiard corners) Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.) Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office) Employee referral bonuses Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate in the local lifestyle and culture If this opportunity sounds appealing to you, please send your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all the steps successfully, you can directly schedule your own interview. We can't wait to meet you!
TELUS International Europe Sofia, Bulgaria Täisajaga - Full Time
25 Mar, 2020
#FEEL GOOD WITH US! TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.  If travelling is your greatest passion and you are dreaming of working for one of the world's largest online travel companies... Then... you are ready to join our amazing team as a: Travel Sales Advisor with GERMAN and English  Do you love people, travel, and sales? Come join our energetic sales team with one of the fastest growing online travel agencies in the world! If you like fast-paced, dynamic work environments with the opportunity to shine like a star, than this job is for you! We are only looking for the best of the best to join our highly professional team. Apply today – be that person that makes the difference! You will be a sales agent servicing an inbound telephony sales line for one of the world’s largest global online travel agencies. A key part of this role is to use your travel and sales skills to locate flights, hotels, upsell, cross-sell ancillary services, and create new bookings.   Our offer for you: Stable job (permanent labor contract) Competitive salary for the local market  Opportunity to plan your own working schedule  Career development opportunities Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel Meal tickets shall be granted monthly International modern working environment (Relax zones, PlayStation and billiard corners) Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc.) Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office) Employee referral bonuses Positive environment  Supportive work-life balance policies Continuous assistance and learning Employee Relations team to help new hires integrate in the local lifestyle and culture If this opportunity sounds appealing to you, please send your CV! * By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!
TELUS International Europe Sofia, Bulgaria Täisajaga - Full Time