17 Feb, 2020
Our position of Customer Care & Supply Chain Manager SEE, based in Novi Sad, Serbia: Customer Care & Supply Chain Manager SEE develops and implements a customer service strategy for the region that enhances the group’s customer relationship. As Customer Care & Supply Chain Manager you will lead, support, manage and execute all Customer Care and Supply Chain activities both internally and externally to meet BC’s service objectives on medium and long term. You will take full ownership of the order to cash process, customer service relations and logistics by working closely with all relevant departments including Sales, Supply Chain, Operations, Finance, etc. Description of Tasks: Being part of the Greenfield Serbia Project team to build the Local customer care and logistics team and setup to the necessary procedures to allow a smooth startup Building, leading, coaching, motivating and managing a team of Customer Care and Logistics professionals responsible for the order to cash process and local logistics (warehousing and transportation) Ensuring the smooth operation of the Customer Care & Logistics function within local territory Developing and implement a regional Logistics strategy to facilitate a cost effective flow of goods from suppliers to customers. Managing all local Logistics activities such as monitoring the performance of all logistics activities against their goals , n egotiating and validate contracts & invoices with providers of storage and transportation and ensuring the integrity of the inventory accuracy. Ensuring that Barry Callebaut meets/exceeds the customers’ requirements and resolves problems in a timely and effective manner, Building strong and effective relationships with key stakeholders and regularly evaluating the cooperation with customers, sales and other internal partners, Objectively measuring and reporting on BC’s service performance, Identifying and implementing improvement opportunities and keep up to speed with market developments, Analyzing and further improvement the efficiency of the order to cash process and when needed sharing best practice with functional colleagues in other countries, Reporting directly into the General Manager with dotted lines to the EMEA Customer Care Director and EMEA Logistics Manager. Your profile: Hold master degree or equivalent Fluent in English – both written and oral Native Serbian speaker Worked within a customer service or supply chain environment for at least 5 years (2 years of which have been in a supervisory or managerial role) Must have a +5 years of experience in food manufacturing A commercially astute individual with excellent relationship building skills Ability to develop a performing and knowledge driven team and foster a positive team spirit Highly computer literate (Word, Excel, PowerPoint and ideally SAP) Experience with implementation of service measurements and continuous improvement methodology Experience with implementation of 3PL and management of the relationship with those suppliers Operational budgetary experience Experience in change management Excellent presentation skills and the ability to communicate effectively at a variety of levels Highly organized, proactive and have a methodical approach to work Capacity to react to changing situations Integrity and the ability to see projects through to completion Good knowledge and experience with international trade agreements on customs and tax Our strength comes from the passion and expertise of our people. As we strive to create an environment in which our people can continue to learn and develop their skills on an ongoing basis, it is our goal to encourage entrepreneurship and creativity. Apply for one of our interesting positions today and start a great career in the world of cocoa and chocolate.
Big House Group Ltd. Belgrade, Serbia