We at RIR empower growing companies through people management expertise and care for organization. Our team has proven knowledge and experience in all stages of organizational growth: from fresh start-ups to unicorns, stable companies with history and rapidly growing leaders in new sectors. We cover various industries: banking and fintech, software development, BPO, pharmacy, biotech, production and more.|

For one of our clients, we are looking for Junior Support Engineer.

Position responsibilities:

• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware and software problems;
  
• Actively update, maintain and monitor all aspects of computer networks; 
  
• Respond to customer inquiries and assist in troubleshooting and resolving challenges;
  
• Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved;
  
• Assist management in creating training materials pertaining to computer troubleshooting and usage; 
  
• Act as the initial point of contact for all computer and system-related concerns from clients or other employees;
  
• Organize and file documentation about warranties and instructional guides for computer hardware.

Professional skills needed for this position:

• Industry-specific certification in relevant computer languages or software may be required (CCNA or equivalent , Redhat Certified Systems Engineer or Microsoft Certified Engineer);
  
• 1-2 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services;
  
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs;
  
• Good experience working with different operating systems including Windows and Mac OS Time-management skills and the ability to establish reasonable and attainable deadlines for resolution;
  
• Ability to prioritize and manage several milestones and projects efficiently;
  
• Professional written and interpersonal skills are essential when communicating with customers and clients; 
  
• Experience installing and configuring computer systems and applications for a large company;
  
• Accept constructive criticism and customer feedback regarding their experience with software or IT service.

The offer:

• High functioning team of passionate professionals whose performance is critical to achieving their mission
• An excellent salary
• You'll be recognized for your hard work through our fair promotion mechanism

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