DuPont has a rich history of scientific discovery that has enabled countless innovations and today, we're looking for more people, in more places, to collaborate with us to make life the best that it can be.
We are looking for our new Customer Service Manager F/M for our Customer Service Center in Dangé-Saint-Romain (86) in France.
This CS team is made of 20 motivated and engaged Customer Service Representatives. If you are Customer oriented and ready to create new and better ways for the organization to be successful, if you contribute to the Talent development of your CSRs and communicate effectively, if you are results driven and actions oriented, this position is done for you.
You will be responsible for ensuring that customers are satisfied at all times. Duties include :
supervising and managing a dynamic and diverse customer service team,
training staff members to provide the highest standards of customer service and ensuring that all company policies are followed.
Additional tasks comprise of handling customer inquiries and resolving customer problems.
Collaboration and communication are key success factors.
You will report to the Regional Customer Service Director EMEA based in Dangé-Saint-Romain site as well.