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16 Jan, 2020

Customer Service Manager

  • Big House Group Ltd.
  • Nouvelle-Aquitaine, France
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Töö kirjeldus - job description.

DuPont has a rich history of scientific discovery that has enabled countless innovations and today, we're looking for more people, in more places, to collaborate with us to make life the best that it can be.

   

We are looking for our new Customer Service Manager F/M for our Customer Service Center in Dangé-Saint-Romain (86) in France.

   

This CS team is made of 20 motivated and engaged Customer Service Representatives. If you are Customer oriented and ready to create new and better ways for the organization to be successful, if you contribute to the Talent development of your CSRs and communicate effectively, if you are results driven and actions oriented, this position is done for you.

   

You will be responsible for ensuring that customers are satisfied at all times. Duties include :

  • supervising and managing a dynamic and diverse customer service team,

  • training staff members to provide the highest standards of customer service and ensuring that all company policies are followed.

  • Additional tasks comprise of handling customer inquiries and resolving customer problems.

  • Collaboration and communication are key success factors.   

You will report to the Regional Customer Service Director EMEA based in Dangé-Saint-Romain site as well.

 

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Job Qualifications

 

  • Bachelor or Master degree in Business Management or equivalent
  • Business English and French spoken
  • Min. 5+ years of customer service knowledge, 3-5 years managerial experience
  • Ability to travel 10% of the time
  • Very good knowledge of Microsoft Office Package (Word, Excel, PowerPoint)
  • SAP ERP knowledge is a plus
  • SFDC knowledge is a plus
  • Excellent verbal and written communication skills
  • Good listener
  • The ability to maintain calm under pressure
  • A thorough knowledge of the product or service the company they work for is offering
  • Efficiency and organizational skills
  • Data analysis/interpretation and reports
  • People management experience
  • International Trade knowledge
  • Knowledge of delivery and payment terms; financial basics
  • build bridges between organizations
  • challenge the status quo
  • challenge existing work processes to continuously improve the order handling process

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