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05 Aug, 2020

Customer Support Specialist

€1,200 kuus
  • Belmont Solutions OÜ
  • Tallinn, Estonia
Full Time   Customer Service Customer Service Jobs Customer Support

Töö kirjeldus - job description.

Belmont Exchange is looking for a Customer Support Specialist!

Our team consists of dedicated and entrepreneurial thinking millennials, that truly believe in the success of the project and idea behind. Our main business approach is to think big or go home. Therefore we are looking for someone with the right attitude to support and provide a creative approach, in line with our current team.

We are based in Tallinn and are looking for a Customer Support Specialist for a full-time position.

The working hours are 9:30 am - 6:30 pm, Monday - Friday.

Job responsibilities:

  • Provide a high level of customer support and guidance during the onboarding process via live chat, email and phone;
  • Resolve inquiries related to KYC verification, account access and security, crypto exchange;
  • Escalate issue resolving by communicating with appropriate departments when needed;
  • Support team colleagues in daily tasks;
  • Strive to make your work as efficient as possible by improving or creating processes.

We expect you to have:

  • Strong written and spoken English communication skills;
  • Past experience in customer support, preferably in a financial institution;
  • High detail & efficiency skills;
  • Security and privacy focus;
  • High level of integrity maturity, ability to handle sensitive and confidential information with discretion;
  • Hard-working, systematic and consistent personality; ability to work well under pressure and meet deadlines.

We offer:

  • A challenging job and professional growth with pro-team;
  • Opportunities to make a major contribution to a steadily growing business;
  • Competitive salary;
  • Private health insurance and sports packages;
  • Flexible work arrangements;
  • A centrally located office in Tallinn.

Your application and sending CV including your personal data will be considered as your permission to manage your personal data what we will perform only for recruitment purposes with the strictest confidentiality.
Reach out to us at careers@belmont.exchange. We're happy to help and we are looking forward to your application!


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