21 Aug, 2019
Your Move, in partnership with Myriad , a young and quickly growing Latvian startup, is looking for two customer service quality analysts to join Myriad's team. What does Myriad do? Myriad works with travel agencies and other companies in the travel sector across the globe. The company provides consulting services in the fields of process analysis, quality assurance, and others. What does this job entail? One of Myriad's clients has asked the company to help them improve the quality of their customer support. For you and the rest of the team, that means analyzing recorded phone conversations and email correspondence according to certain criteria and helping prepare insights on how to improve things. What do you need to succeed in this job? You must have an analytical mindset and an eye for detail. You'll also need mental stamina to analyze large amounts of spoken and written data while paying attention to what's being said or written and not losing focus. You must have good English skills. The conversations happen in English (and be prepared to deal with a variety of accents), and the reporting takes place in English, too. Myriad's team speak English so Latvian is not necessary (but it's always a plus). No previous experience in quality assurance is necessary but you must be willing to learn and improve. We will consider previous experience in customer service as a plus. Previous experience working in an English-speaking environment will definitely be an advantage. If you're not Latvian you'll need a residence permit to work in Latvia. What does Myriad offer? Chance to join a fast-growing startup from the ground level and jumpstart your career along with it. As the company develops, you'll get plenty of opportunities to prove yourself, learn new skills, and take on more responsibilities. Monthly salary starting from €900 (before taxes) during the first three months and starting from €1000 (before taxes) afterwards. Modern, cosy, and stylish office space in one of the most sought-after venues in Riga - Teikums / Jaunā Teika. Small, friendly, and dedicated team that's driven towards success. If you're only starting out your career, we promise you'll learn a lot from them. Your normal business hours could be either 9-18, 10-19, or even 11-20. Here's some more info: Ideally, we're looking for someone to start by the beginning of September. We will consider all incoming applications on a rolling basis. Interested? Great. Send us your resume/CV and a few paragraphs on why you'd like to join, and we'll get back to you. Let us know if you have any questions - send us an email to email@example.com (don't worry, we check it constantly). Your Move is a licensed recruitment service provider (NVA license number 24/2018), and, according to law, we have to provide our applicants with a description of how the recruitment process works. Please see the terms here (in Latvian) or here (in English). If you apply to this job we will assume that you have read and acknowledge this information. If you have any questions do not hesitate to contact us. Thanks!
SIA Your Move Riga, Latvia