24 Mar, 2020
As a Customer Care Specialist (m/f) with Givaudan – the Global leader in the Fragrance and Flavour industry – you will be an important team member supporting our sales team in Istanbul, Turkey, managing our key accounts in the flavours industry. You will be responsible for regular high quality customer contacts, coordination of business support services as well as the support of Key Account Managers with projects handling. Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver high value and are skilled at fostering strong relationships. In this position you will: Customer projects: You will enter and update project data in our project management system, follow up on timings with internal contributors and also with clients on Key Account Manager’s demand. You will act as a link between the application laboratories, sales and customers to ensure the timely delivery of samples, price quotations and product specifications. Business Coordination: You will manage and maintain our customer price lists in close cooperation with the key account team and pricing department as well as with the customers. You will provide assistance for customer orders, order follow up and organise order related documents ,account statuses and relevant problems contributing to ensure a high perception of Givaudan’s service level. You will liaise with account managers to develop and implement activities to improve sales performance. You? Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come join us - and impact your world. Your professional profile includes: Education: University degree or equivalent 3+ years proven work experience in a customer services environment In-depth understanding of sales principles and customer service practices English – fluent in speech and writing Proficiency with MS Office Suite, particularly MS Excel Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.Join us and Impact Your World Diversity drives innovation and creates closer connections with our employees, customers and partners.Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Big House Group Ltd. Istanbul, TR, 34394